FREQUENTLY ASKED QUESTIONS

Below are questions most frequently asked by healthcare providers seeking medical transcription solutions. Simply move your mouse over the questions below and an answer will pop-up. You are always welcome to call 1.800.707.7594 , e-Mail or Live Chat with us so we can better answer all your questions.

GETTING STARTED

• What are my start-up costs?
  After being thoroughly satisfied with the trial period, you can continue using our service. There are no additional costs when you sign up for our basic package. Installation, digital recorder and Internet sewhen you sign up for one of our comprehensive packages.
• How does the free trial work service is free ?
  Call 1.800.707.7594 and start dictating in less than 5-minutes. After you are satisfied with your dictated reports, you can choose to continue with our paid service.
• How quickly can I get started?
  On average it takes 5-minutes to get a new physician started. Please be sure to provide your full practice name, address, credentials, and specific letterhead, if necessary, so we can give you quality reports the next morning.
• Can you provide a list of references?
  Outstanding client references are available upon request.
• Can we start with multiple locations simultaneously?
  Yes, the DrScribe team is equally well prepared to start physicians at single or multiple locations simultaneously.
• To what extent does DrScribe provide training?
  We offer three (3) training options: Web-based training, over the phone or in person.

FEATURES

• How ACCESSIBLE are my documents?
  Your documents are available securely from anywhere, anytime.
• Can I EDIT, SIGN, and FAX my documents directly from DrScribe?
  Yes, you can easily edit, sign and fax your documents directly from your PC without wasting any paper.
• Can I e-Mail my reports?
  All transcripts are easily accessible and available in MS-Word and PDF formats which can be e-mailed very easily.
• How do I find a missing report?
  Since your records are stored online with 24-hour access to you, you will never have a problem with retrieving missing records.
• How long are my transcription records maintained?
  ALL your files can reside in our data storage vaults for as long as you desire.  You may access them at anytime via a secure Internet connection. Per your request, we can also provide all your voice and data files on a CD-ROM.
• How CUSTOMIZABLE is DrScribe?
  DrScribe offers a cool blend of business and technology. Unlike other MT companies, DrScribe utilizes proprietary code to provide the most customizable system to meet the unique needs of its diverse healthcare customer base.

SAVINGS

• Will I really save on paper?
  No doubt, you will save paper. You can store your notes online and fax them electronically as well saving on cover pages, envelopes, stamps and, most importantly, on time.
• Will my staff have more time to do other things?
  With the time savings from having to hunt charts and effortlessly sending documents over the Internet, your staff is bound to become more efficient.
• How does faxing help me save?
  DrScribe’s Electronic Faxing is not only a time saver, but a pleasure to use. You can simply search referring physicians by first and last name, click insert referring physician fax number, and hit Send Fax.
• Can I really save on stamps?
  Yes, all our electronic faxes are sent out with a HIPAA warning cover page. This saves you from buying stamps and evelopes.
• Will I save on hardware?
  Our software works on any HIPAA compliant Windows XP or Vista PC. No additional special hardware or software applications are required to run DrScribe.

DICTATION OPTIONS

• Can I dictate using my telephone?
  Yes, you may dial-in from any landline to ensure high quality audio files. Cellular phones work as well, but please be sure you have a clear cellular signal.
  • Do I have to pay for LONG DISTANCE telephone charges?
    No, DrScribe provides you with a Toll-Free phone number 1.800.510.6789 that you may use nationwide.
• Can I dictate using a hand-held digital voice recorder?
  Reduce billing overhead and eliminate reimbursement headaches by outsourcing your billing to DrScribe. We only get paid after you get paid.
  • How do I send my digital recorder dictations to DrScribe?
    The DrScribe Net program is designed to automatically detect and send digital dictations to the DrScribe server securely and fast.
  • What type of digital recorder will I need?
    Olympus digital recorders have worked well for us; therefore, we recommend Olympus players.
• Can I use both the telephone and a digital recorder?
  Yes, telephone or digital voice recorders can be used as and when you please.

SERVICE

• How does the service work?
  The DrScribe service is as Easy as 1-2-3:

   

  1. You can dictate using a telephone or digital voice recorder.
  2. An experienced transcriptionist types your notes into digital format quickly.
  3. You review, approve, and fax your transcriptions securely over the Internet.
• Does DrScribe meet AAMT quality and accuracy levels?
  Our transcripts meet AAMT’s minimum 98.5% accuracy standard.
• Can physicians dictate 24 hours a day, 7 days a week?
  Absolutely! You may record via a digital recorder or over the phone at any time, 365 days/year.
• What turnaround time options are available?
  We guarantee 24-hour turnaround time; however, DrScribe averages 18.5 hour turnaround. STAT transcripts are also available at extremely affordable rates.
• Can I get all my reports with STAT priority?
  Yes, always STAT transcripts are available. This is a special favorite for radiologists across the country.
• Can I use Templates or Normals?
  Our team is very familiar with normal and template format requirements for a variety of specialties.
• How do I send patient demographics?
  Patient demographics can be received at our office by direct database access, e-mail or via fax 561.357.7882
• How is referring physician information received and maintained?
  Physician information is stored in a massive, well maintained and updated database. DrScribe users can access this information within seconds.
• How flexible are DrScribe’s contract terms and conditions?
  All clients are not the same; therefore, we will customize a program to suit your business needs.
• Must we out-source all our work to DrScribe?
  That decision is yours to make - but we believe that once you've experienced the service, quality and cost-saving benefits of DrScribe, you'll want us to handle 100% of your transcription needs. Should you currently have a "backlog" problem, we'll assign a team to get you caught up.
• What Technical Support options are offered by DrScribe?
  DrScribe offers 24x7x365 support and transcription services. You may contact us by phone: 1.800.707.7594 or e-mail: mt@drscribe.com

HIPAA SECURITY

• Is DrScribe HIPAA compliant?
  Yes, DrScribe data is stored, managed and transported securely over 128-bit SSL meeting HIPAA standards.
• How SECURE is your system?
  We utilize the highest levels of encryption for your dictations and the web-based interface that allows you to review your online documents. DrScribe has implemented 128-bit encryption for all its systems.
• Where does my data reside?
  All data files and databases are stored on multiple, highly redundant servers.

• Do I need to purchase expensive technology?
  Our software works on any HIPAA compliant Windows XP or Vista PC. No additional special hardware or software applications are required to run DrScribe.
• How ROBUST is DrScribe?
  DrScribe utilizes state-of-the-art hardware and software systems to guarantee maximum uptime. All data is stored on reliable Dell servers; all voice and data traffic is transported over dedicated fiber-optic links.
• Is my data backed up?
  Yes, your files are hot backed up on redundant servers and backed up on a nightly basis.
• Is my data protected by firewalls?
  All DrScribe data is securely protected by behind Cisco network devices.
• What quality assurance measures are done to ensure a quality product?
  We have one of the most comprehensive programs and best qualified QA managers in the business. Our accuracy and compliance are second to none.

COSTS

• How much does the service cost?
  There is no minimum spending requirement to use the DrScribe service. Not all practices are the same. DrScribe will work with you to understand your dictation volume requirements. We also offer discounts to non-profit community health centers.
• What are DrScribe’s typical billing terms?
  DrScribe bills once a month at the end of the calendar month.
• Can I receive consolidated billing?
  DrScribe offers consolidated billing for doctor groups to simplify accounting and keep administrative costs low.
• What is the cost and definition of a line?
  According to the AAMT, one line is 65-characters with spaces. Partial sentences are not counted as a full line. If you are still looking, we suggest you ask every vendor this question. We can customize your pricing based on the service options you choose.
• Do you offer sample templates, etc., at extra charge?
  All templates are offered courtesy of DrScribe. You will never be charged for requesting formatting change requests.
• What EXTRAS do I get?
  Being a full service technology firm, we can guarantee discounted rates on computing equipment and technology consulting services including networking, systems integration, and software to make your business more efficient and profitable.

ABOUT DrScribe

• How long has DrScribe been in business?
  DrScribe, a U.S.-based corporation, was founded in 2002 and has successfully served as the one-stop-shop health information technology provider for the healthcare enterprises across the United States.
• What is DrScribe’s transcription capacity?
  With a state-of-the-art platform and team of over 150 medical transcriptionists, we are well prepared to take on large size transcription loads. Call us and let us help streamline your medical records workflow.
• Are your medical transcriptionists seasoned, experienced professionals?
  Our MTs are Medically trained professionals with extensive experience.